| We accept Visa, Mastercard, American Express, Discover, and Paypal online or by phone. If you know the grand total of your order, including shipping and any applicable tax, you can mail us your order along with a check or money order as well to the following address:
Ironcompany.com, Inc.
7375 Day Creek Blvd (Suite 103-202)
Rancho Cucamonga, CA 91739
SALES TAX
California state law requires that California-based businesses collect sales tax on orders shipped only to addresses within California. This tax rate is currently 8.75%.
SECURE SHOPPING AT IRONCOMPANY.COM
Ironcompany.com is a safe and secure place for you to shop. We utilize SSL Secure Certificates to encrypt all personal data to and from our site. We do not store your credit card information. Each time you visit our site you will need to input your credit card information. We have a strong privacy policy and we never give out your email address to anyone, period. All credit cards are charged in real time as soon as your online order is placed.
ONLINE ORDERING PROBLEMS:
If you experience a problem when ordering online and you are not able to complete the ordering process, this could be because of a few different reasons:
- You have exceeded your daily charge limit allowed by your card company. This daily limit could be as low as $500-$1,000 per day. In the event this happens,
calling the number on the back of your card and asking them to lift the daily limit might do the trick. If this will not work please call us to place the order and we can charge the the card in smaller increments over a certain amount of days. (FYI - Most people that have daily limits are not aware of it until we bring it to their attention)
- Your billing address does not match your card. This address must be the address that your card company sends your monthly statement to. If you enter the
incorrect billing address our address verification system will decline the order.
PRICING ISSUES AND ERRORS:
Ironcompany.com is not liable for any pricing errors or mistakes. Meaning, we are human and if we make the rare, occassional mistake of pricing a product incorrectly, we will place your order on hold and contact you and let you know the correct price. We will refund the full amount if you decide to cancel or proceed with the order with your authorization for the correct amount. We strive for accuracy and this is a rare event, but we just wanted you to know the procedure in case this issue arises.
For those of you who use an email spam filter, please make sure to allow our email address (orders@ironcompany.com) to be accepted otherwise you may not receive your receipt.
SHIPPING INFO
Extraordinary delivery requirements (such as remote areas) may necessitate an additional fee to the customer. We regret that we cannot ship to P.O. Box addresses at this time. We CAN ship small orders (gloves, straps, grippers, etc.) to APO addresses for the military. Items that include shipping are within the continental US only. Shipping is NOT included for Alaska, Hawaii or anywhere outside the continental US.
DELIVERY GUIDELINES - VERY IMPORTANT - PLEASE READ THOROUGHLY - YOUR HELP AND ACKNOWLEDGEMENT IS REQUIRED ON ALL DELIVERIES:
Please make sure everything listed on the packing slip is included and in good condition upon delivery. Customers that do not make note of damaged or incomplete deliveries on delivery bill will be held responsible for any damaged product that needs replacing or shortages that need to be filled. Please make sure to check everything thoroughly upon delivery before the driver leaves and make a note on the delivery bill of any shortages, visible product damage or torn packing material. In order to locate any “concealed damage” you will need to unwrap any shrink wrap, bubble wrap and/or look inside boxes. The driver must and will wait for this inspection. If any part of your delivery is damaged beyond repair it is best to refuse the delivery altogether so that it can be quickly replaced. If someone will receive this delivery for you, please make sure they are fully aware of these delivery guidelines, as well. Ironcompany takes every step possible to educate our customers so that the entire ordering process will go smoothly from transaction to delivery. Only with the help of our customers can Ironcompany assure a successful delivery of your items. If at any time you are unsure about our shipping policy, please don't hesitate to ask us before the truck arrives. You can email us at customerservice@ironcompany.com.
SHIPPING PROCEDURES:
Most all orders NOT shipping via UPS will be delivered as described below:
Ships via one of our various freight carriers on a wooden pallet. This delivery is considered a curbside delivery only and will be delivered to a location at your address that is acceptable for a tractor trailer at the drivers discretion. Customers are required to be home at the time of delivery to sign the delivery receipt and help offload the individual packages from the tail end of the truck. On most deliveries, customers will receive a 24-hour notification before the delivery is made. Make sure to open packages right away to check for damage. Ironcompany cannot replace
missing or damaged product if it is not reported by our customer within 72 hours of receiving the product.
If additional services are required by the customer (lift gate service, inside delivery, etc.) it is the responsibility of the customer to let us know this BEFORE the order ships. These additional services will incur an additional fee. All orders are delivered Monday through Friday during normal business hours.
INTERNATIONAL ORDERS
If you live outside the U.S. and would like to order one of our products, please contact us via email for availability. We can ship very small items (gloves, straps, grippers, etc.) to an APO address.
DAMAGED PRODUCT RETURN
Concealed Damage - If you receive product with “concealed damage” please let Ironcompany know within 48-hours of receiving this damaged product. Not doing so may result in a denial of free replacement from our suppliers. Make sure to keep all original packaging and merchandise for inspection should the shipping company need to do so.
Visible Damage - Make sure to notate any visible damage on the delivery papers before the driver leaves. If the product being delivered appears to be damaged beyond repair sometimes it is best to refuse delivery so that a replacement can be shipped. If you are not home to notate visible damage or to refuse delivery, keep all original packaging and merchandise for inspection should the shipping company need to do so. You can then email customer service at customerservice@ironcompany.com to assist you with a replacement.
CANCELLATION AFTER ORDER HAS SHIPPED
Customer will be responsible for ALL shipping costs if the order is cancelled after it ships. This means that you will be charged for the shipping cost to you and then back to our warehouse. Ironcompany.com, Inc. cannot be held responsible if an order is not cancelled by the customer in time. If you need to cancel an order please do it no later than 24-hours after the order is placed. Some returned shipments may also require us to charge a restocking fee.
LEAD TIMES AND DELIVERY DATES
All equipment lead times and delivery dates given by Ironcompany or their delivery services are approximates ONLY and are ultimately dictated by our manufacturers. These estimated lead times can and will vary from time to time, especially for refurbished and custom commercial equipment. We work closely with our all our manufacturers and delivery services to make sure you receive your order in the most timely manner possible.
*Custom made commercial equipment and refurbished equipment lead times can vary greatly but are usually in the 4-8 week range.
RETURNS
Products may be returned up to 30 days after delivery for a refund (note that shipping and handling are non-refundable). Arrangements and pre-payment for shipping on all products being returned for convenience are the responsibility of the customer. Customer Service must be contacted for all product returns and product must be returned in the original packaging and in brand new condition just as you received it. An RMA# must be issued prior to the return of any items. No exceptions.
Email Customer Service at
customerservice@ironcompany.com.
Any returned product that was purchased where shipping was included will have the actual shipping cost incurred by Ironcompany.com deducted from the refund. All shipping and handling charges will be refunded for product shipped in error or damaged. Ironcompany.com reserves the right to inspect all returned product and may reduce the credit if the product is returned damaged or if all the contents of the product are not returned. Some returned shipments may also require us to charge a restocking fee (usually 15-25%). *When sending a product back please make sure to get a tracking number or a shipping receipt. DO NOT SHIP PRODUCT BACK TO THE IRONCOMPANY ADDRESS! All product must be shipped back to the address it came from. Credit will be applied to the original payment method, less shipping and handling within 10 days after receipt of the return. This refund policy does not apply to special orders, gift certificates, gym flooring, mats, weights , refurbished equipment and commercial equipment. No refunds will be given and sales are final.
Credit will be applied to the original payment method, less shipping and handling within 10 days after receipt of the return.
This refund policy does not apply to special orders, gift certificates, gym flooring, mats, weights , refurbished equipment and commercial equipment. No refunds will be given and sales are final.
Rubber Products
Please note that most rubber or rubber coated products can carry an odor. This applies to any and all brands that Ironcompany carries. This odor does not qualify as a defect and should be viewed as a normal characteristic of all rubber products. This odor usually dissipates after a short period of time. Customers wanting to return these items must do so within 30-days but please note you will be responsible for the original freight charge billed to Ironcompany, the return freight charge and a 25% restocking fee. Products must be returned in original packaging and must be in new condition.
*Before asking to return the product, you may want to try a rubber cleaner such as Griot's Rubber Cleaner/Rubber Dressing or Simple Green. This will often take off silicone, waxes, and dead rubber from the surface that might be causing the odor. We do not recommend using anything else as other chemicals can harm the rubber.
RESTOCKING FEE
There will be a 25% restocking fee for products that are returned for convenience or items ordered and refused for convenience reasons.
Ironcompany makes no claim to the suitability of this equipment for your application. Commercial grade equipment is always recommended in
non-residential locations.
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